Customer Attitude toward Digital Wallet Services

Size and Share of Customer Wallet

Many companies collect substantial information about their interactions with their customers. Yet information about their customers’ transactions with competing firms is often sparse or nonexistent. As a result, firms are often compelled to manage customer relationships from an inward view of their customers. However, the empirical analysis in this study indicates that (1) the volume of custome...

The Attitude of Tehranian Customers toward Tourism Electronic Services

An Instrument for Measuring Customer Satisfaction Toward Web Sites That Market Digital Products and Services

MIS literature has not addressed the measurement of customer information satisfaction in electronic commerce. Current models for measuring user information satisfaction (UIS) and end-user computing satisfaction (EUCS) are perceived as inapplicable as they are targeted primarily towards either conventional data processing or the end-user computing environment. This study develops a comprehensive...

Toward Work-Centered Digital Information Services

We are engaged in developing technologies to support work-centered digital information services. Work-centered digital information services are a set of library-like services meant to address the mission of the work group. Workplace users have somewhat specialized needs. In particular, they have internal collections of \legacy" document that need to be accessed along with external collections; ...

Toward Customer-centric SOA: Services Resource Active Provisioning Approach

With the rapid development of services computing, services expression, registration and assembly have been partially solved. But for the ultimate goal of computing, namely on-demand service, it has not been able to achieve by far, especially active provisioning approach for services resource. Faced with key issue for requirements-dominated services virtualization, active services resource provi...